Visionworks
21031 Tripleseven Rd, Suite 170, Sterling, Virginia, 20165
This vision center has a highly polarized reputation. Many patients praise the doctors and some staff members for being kind, professional, and helpful. However, there are numerous, recurring complaints about rude front desk staff, poor communication, billing errors, and long wait times. The experience seems to vary significantly depending on the staff member encountered.
We analyze 76 public reviews for Visionworks using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Kind and professional doctors
- Some staff are very helpful
- Good selection of frames
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Billing errors and lack of transparency
- Long wait times and poor communication
- Do you accept my insurance?
- Why was I overcharged?
- How do I get my prescription?
Great doctors, terrible admin
Hit or miss experience
Billing needs improvement
- Category Retail & Malls
- City Sterling
- State Virginia
- Postcode 20165
- Country United States
