Personal Care · Nail Salon
#1 Nails
3504 W Genesee St, Syracuse, New York, 13219
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Updated: 18 May 2026
Authenticity Score: 72/100
About
#1 Nails has a loyal customer base that appreciates the friendly service and quality work, especially from techs like Cindy and Lena. However, there are significant complaints about poor customer service, long wait times despite appointments, and pricing inconsistencies. The salon's atmosphere is often described as busy and sometimes rushed.
Our Review Process
20
Most Relevant
18
Newest
20
Highest rating
16
Lowest rating
We analyze 74 public reviews for #1 Nails using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Equipment & Hygiene
70/100
Staff Behavior
65/100
Pro Tip
Book with Cindy or Lena for the best results, and clarify all costs before your service begins.
Pros & Cons
✓ What Works Well
- Friendly and talented staff
- Quality nail work
- Efficient service
✗ Areas to Improve
- Poor customer service
- Long wait times
- Pricing inconsistencies
Frequently Asked Questions
- Do they take walk-ins?
- Who is the best tech?
- Are the prices accurate?
User Feedback
Cindy is the best.
Always a great experience.
Watch out for extra charges.
Quick Info
- Category Personal Care
- Neighborhood Syracuse
- City Syracuse
- State New York
- Postcode 13219
- Country United States
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