ANNA'S NAILS & SPA
442 Main St, Melrose, Massachusetts, 02176
Anna's Nails & Spa has a loyal following, with many customers praising the quality of their gel and dip services. Regulars often mention specific technicians like Tammy and Tracy as being perfectionists. However, there is a recurring theme of poor customer service, particularly regarding appointments, gift card policies, and communication. Some users feel the pricing is high for the level of service provided, and there are complaints about the salon being rushed or unprofessional at times.
We analyze 79 public reviews for ANNA'S NAILS & SPA using our data models and filter out spam to highlight only authentic feedback.
Always clarify pricing and payment methods before starting your service to avoid surprises.
✓ What Works Well
- High-quality nail art and durable results
- Clean and relaxing environment
- Extended hours compared to other local salons
✗ Areas to Improve
- Inconsistent customer service and communication
- Issues with gift card and appointment policies
- Some reports of rushed or painful services
- Do they accept walk-ins?
- Are their prices transparent?
- How do they handle gift card payments?
Tracy is the best for gel nails.
The service was rushed and the staff was rude.
I love the foot massage, but the communication is lacking.
- Category Personal Care
- City Melrose
- State Massachusetts
- Postcode 02176
- Country United States
