Health & Medical · Urology
Austin Urology Institute
12319 N Mopac Expy, Suite 200, Austin, Texas, 78758
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Updated: 19 May 2026
Authenticity Score: 84/100
About
Dr. Shaw and his team are widely praised for their surgical skill and bedside manner, particularly for vasectomies. However, the office administration is a major pain point, with many patients reporting difficulty reaching staff and poor communication regarding appointments and billing.
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We analyze 78 public reviews for Austin Urology Institute using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Medical Expertise
95/100
Admin Efficiency
50/100
Pro Tip
If you need to reach them, try texting if available, as phone lines are often busy.
Vasectomy specialist
Prostate surgery
Pros & Cons
✓ What Works Well
- Excellent surgical outcomes
- Friendly doctors
- Quick procedures
✗ Areas to Improve
- Poor phone communication
- Disorganized admin
- Billing issues
Frequently Asked Questions
- Is the vasectomy painful?
- Why can't I reach anyone?
- Do they take my insurance?
User Feedback
Great doctor, terrible office staff
Procedure was a breeze
Hard to get a call back
Quick Info
- Category Health & Medical
- Neighborhood North Austin
- City Austin
- State Texas
- Postcode 78758
- Country United States
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