Brighton Stone & Fireplace, Inc
7196 W Grand River Ave, Brighton, Michigan, 48114
This business is known for high-quality stone and fireplace work, with many customers praising the craftsmanship and the showroom selection. However, there is a stark divide in customer experience. While many have a seamless, professional experience, a vocal minority reports significant issues with management, specifically regarding rude behavior, poor organization, and lack of accountability. It seems to be a company where the quality of work is high, but the customer service experience can be hit or miss.
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✓ What Works Well
- Excellent craftsmanship and quality
- Great showroom selection
- Knowledgeable installation crews
✗ Areas to Improve
- Reports of rude and dismissive management
- Poor organization and communication
- Lack of accountability for mistakes
- Can I take samples home?
- Do you handle the entire installation process?
- What is the lead time for custom mantels?
Fireplace looks beautiful, but the process was a nightmare.
Staff was very helpful and patient.
Management needs to improve their customer service.
- Category Home Services
- City Brighton
- State Michigan
- Postcode 48114
- Country United States
