Automobile · Car Dealership

Doug Smith Chrysler Dodge Jeep Ram

523 W Main St, American Fork, Utah, 84003

Google Maps Updated: 18 May 2026
Authenticity Score: 85/100
About

Doug Smith Chrysler Dodge Jeep Ram is a mixed bag for many customers. Sales experiences are frequently described as low-pressure and professional, with many repeat buyers. However, the service department faces significant criticism regarding communication, long wait times, and perceived lack of accountability for repairs.

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We analyze 76 public reviews for Doug Smith Chrysler Dodge Jeep Ram using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 65/100
Transparency 60/100
Pro Tip

Negotiate your deal via text or phone before arriving to save time at the dealership.

Large Inventory
Finance Assistance
Pros & Cons

✓ What Works Well

  • Low-pressure sales environment
  • Professional sales staff
  • Fair pricing on new vehicles

✗ Areas to Improve

  • Poor service department communication
  • Long wait times for repairs
  • Inconsistent warranty handling
Frequently Asked Questions
  • Is the service department reliable?
  • Do they honor warranties?
  • Are the sales staff pushy?
User Feedback

Sales team is spot on, but service needs work.

Great deals, but don't expect quick service updates.

Finance department is very efficient.