Doug Smith Subaru
501 W Main St, American Fork, Utah, 84003
Doug Smith Subaru is generally well-regarded for its sales department, with many customers praising the low-pressure environment and helpful staff. However, the service department is a frequent source of frustration, with complaints about long wait times, poor communication, and issues with warranty work. It's a dealership where the sales experience often outshines the service experience.
We analyze 78 public reviews for Doug Smith Subaru using our data models and filter out spam to highlight only authentic feedback.
If you need service, try to book well in advance and be prepared for potential delays.
✓ What Works Well
- Low-pressure sales
- Helpful sales staff
- Good inventory
✗ Areas to Improve
- Poor service department communication
- Long wait times
- Inconsistent warranty handling
- Is the service department reliable?
- Do they honor warranties?
- Are the sales staff pushy?
Sales team is great, service needs work.
Great deals, but don't expect quick service updates.
Finance department is very efficient.
- Category Automobile
- Neighborhood American Fork
- City American Fork
- State Utah
- Postcode 84003
- Country United States
