Eye on Broad
127 Broad St, Sumter, South Carolina, 29150
Patients are split between long-term loyalty to Dr. Scheele and frustration with recent management changes. While the doctor is praised for his personality and care, the office staff and billing practices are frequently cited as disorganized and rude. Many report issues with insurance billing, long wait times, and difficulty getting appointments. Some feel the new management is more focused on profit than patient care. Overall, the clinical care is solid, but the admin side is a mess.
We analyze 70 public reviews for Eye on Broad using our data models and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage directly with your provider before the appointment, as the front desk may misinterpret new billing codes.
✓ What Works Well
- Dr. Scheele is highly personable and skilled
- State-of-the-art equipment
- Friendly and helpful clinical staff
✗ Areas to Improve
- Poor administrative organization
- Rude and dismissive office management
- Billing and insurance confusion
- Why is there a fee for retinal screening?
- How do I get a refund for unused contacts?
- Why is it so hard to reach the office by phone?
The doctor is spot on, but the front desk is a headache.
Management changes have ruined a once great practice.
Great bang for the buck if you can get past the admin issues.
- Category Health & Medical
- City Sumter
- State South Carolina
- Postcode 29150
- Country United States
