Firestone Complete Auto Care
783 W Golf Rd, Des Plaines, Illinois, 60016
Firestone Complete Auto Care in Des Plaines has a highly polarized reputation. Many customers praise specific staff members like Raphael for their professionalism, honesty, and efficiency. However, there are significant and recurring complaints about long wait times, poor appointment management, alleged dishonesty, and poor customer service. The experience seems to depend heavily on which staff member is assisting you.
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Professional and friendly staff
- Efficient maintenance
- Good warranty coverage
✗ Areas to Improve
- Long wait times
- Poor appointment management
- Allegations of dishonesty
- Do they offer free estimates?
- Are they open on weekends?
- Can they handle complex repairs?
Raphael is great, very trustworthy.
Good service, but watch out for wait times.
Honest and professional, would recommend.
- Category Automobile
- City Des Plaines
- State Illinois
- Postcode 60016
- Country United States
