Herson's Honda
15525 Frederick Rd, Rockville, Maryland, 20855
Customers frequently praise the sales team for being friendly, honest, and easy to work with. Many report a smooth, stress-free buying experience. However, there are significant complaints regarding service department issues, including poor communication, long wait times, and some reports of dishonest repair practices. It seems to be a dealership where sales are strong, but service needs improvement.
We analyze 76 public reviews for Herson's Honda using our data models and filter out spam to highlight only authentic feedback.
If you are getting service done, ask for a detailed breakdown of the work and get a second opinion if the quote seems high.
✓ What Works Well
- Friendly sales staff
- Smooth buying process
- Good inventory
✗ Areas to Improve
- Poor service communication
- Long wait times
- Questionable repair practices
- Is the service department reliable?
- Can I negotiate the price?
- How is the trade-in process?
Great sales experience
Service department needs work
Very friendly staff
- Category Automobile
- Neighborhood Rockville
- City Rockville
- State Maryland
- Postcode 20855
- Country United States
