Automobile · Collision Center

Miller's Collision & Auto

1923 Abbott Rd, Lackawanna, New York, 14218

Google Maps Updated: 19 May 2026
Authenticity Score: 72/100
About

Miller's Collision & Auto is a well-regarded shop for body work and towing, with many customers praising their professionalism and quality of work. They are often described as a 'lifesaver' for emergency towing and collision repairs. However, there are some significant complaints regarding their impound lot processes, communication, and occasional pricing disputes. It is a reliable shop for repairs, but be cautious if you are dealing with their impound or towing services.

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We analyze 75 public reviews for Miller's Collision & Auto using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 70/100
Transparency 60/100
Pro Tip

If you are dealing with their impound lot, be very clear about the requirements for release and try to get everything in writing.

24/7 Towing
Collision Specialist
Pros & Cons

✓ What Works Well

  • High-quality collision repair
  • Fast and reliable towing
  • Professional and friendly staff

✗ Areas to Improve

  • Impound lot processes
  • Communication issues
  • Pricing disputes
Frequently Asked Questions
  • Do they work with all insurance companies?
  • How long will my repair take?
  • Are their towing fees fair?
User Feedback

They saved me when I was stranded, great service.

My car looks brand new, great work.

Had a bad experience with their impound lot, very frustrating.