Automobile · Ford Dealership
Moses Ford
2001 MacCorkle Ave, St Albans, West Virginia, 25177
Google Maps
Updated: 19 May 2026
Authenticity Score: 60/100
About
Moses Ford has a very polarized reputation. Many customers praise the sales team for a smooth and professional buying experience. However, the service department receives significant criticism for poor communication, long wait times, and issues with repair quality. It seems to be a dealership where sales are strong, but service needs significant improvement.
Our Review Process
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Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for Moses Ford using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
50/100
Transparency
45/100
Pro Tip
Stick to the sales department; be cautious with service appointments.
Pros & Cons
✓ What Works Well
- Professional and friendly sales team
- Smooth buying experience
- Good communication from some staff
✗ Areas to Improve
- Poor service department communication
- Long wait times for repairs
- Inconsistent repair quality
Frequently Asked Questions
- How long for an oil change?
- Do you offer loaner vehicles?
- Are you transparent about repair costs?
User Feedback
Sales team is great.
Service department needs work.
Hit or miss experience.
Quick Info
- Category Automobile
- Neighborhood St Albans
- City St Albans
- State West Virginia
- Postcode 25177
- Country United States
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