Napleton Cadillac
449 N Perryville Rd, Rockford, Illinois, 61107
Napleton Cadillac in Rockford has a mixed reputation. Many customers praise the professional sales team and the ease of the buying process, especially for out-of-state buyers. However, there are significant complaints about the service department, including poor communication, long wait times, and issues with warranty repairs. It's a dealership that can provide a great sales experience, but the service side seems to struggle.
We analyze 78 public reviews for Napleton Cadillac using our data models and filter out spam to highlight only authentic feedback.
The sales team is highly recommended, but be prepared for potential challenges with the service department.
✓ What Works Well
- Professional and friendly sales staff
- Smooth and easy buying process
- Good communication from some sales reps
✗ Areas to Improve
- Poor service department communication
- Long wait times for repairs
- Issues with warranty coverage and loaner vehicles
- Do you have loaner vehicles?
- Why is my repair taking so long?
- Is this covered under warranty?
Great sales experience, but avoid the service department.
They treat you like family.
Service department needs to improve their communication.
- Category Automobile
- City Rockford
- State Illinois
- Postcode 61107
- Country United States
