NTB-National Tire & Battery
3320 Custer Rd, Plano, Texas, 75023
Customers are split between praising the staff for quick, friendly fixes and venting about severe operational failures. Many report long wait times, even with appointments, and some feel the shop pushes unnecessary repairs. While individual employees like Ross and Kim receive high praise for their attitude, the overall management of the shop's workflow and transparency is a major pain point. It is a hit-or-miss spot where you might get a great deal or a massive headache.
We analyze 79 public reviews for NTB-National Tire & Battery using our data models and filter out spam to highlight only authentic feedback.
Always verify the tire pressure yourself after service, as some customers report dangerous over-inflation.
✓ What Works Well
- Friendly and helpful individual staff members
- Quick turnaround for simple tire repairs
- Competitive pricing on tires
✗ Areas to Improve
- Extremely long wait times despite appointments
- Questionable honesty regarding repair necessity
- Poor communication and management of vehicle status
- Why did my wait time exceed the estimate?
- Are the recommended repairs actually necessary?
- Can I trust the warranty coverage here?
Staff are often spot on with customer service but the shop flow is chaotic.
Some repairs feel like a money grab.
Great for a quick patch, but avoid for complex maintenance.
- Category Automobile
- City Plano
- State Texas
- Postcode 75023
- Country United States
