One Medical Primary Care Clinic - South Austin
2500 W William Cannon Dr, # 401, Austin, Texas, 78745
This clinic is highly polarized. Many patients love the personalized, modern, and efficient care provided by specific doctors. However, a significant number of patients express deep frustration with the corporate membership model, difficulty reaching a human by phone, and perceived lack of transparency regarding fees. It's a clinic where the clinical care is often excellent, but the administrative and corporate experience can be a major pain point.
We analyze 75 public reviews for One Medical Primary Care Clinic - South Austin using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Personalized and empathetic clinical care
- Modern, inviting facility
- Efficient online scheduling
✗ Areas to Improve
- Corporate membership model and fees
- Difficult to reach a human by phone
- Inconsistent administrative communication
- Is the membership fee covered by insurance?
- How do I reach my doctor directly?
- What is included in the membership?
The doctor is great, but the system is a nightmare.
I feel like a second-class patient without the membership.
The care is excellent, but the corporate model is frustrating.
- Category Health & Medical
- Neighborhood South Austin
- City Austin
- State Texas
- Postcode 78745
- Country United States
