Paap Auto Body
1000 N Loxa Rd, Mattoon, Illinois, 61938
Paap Auto Body in Mattoon is widely considered the gold standard for auto body repair in the area. Customers consistently rave about their exceptional communication, high-quality work, and the personal touches they add, such as detailing the car and leaving flowers. The staff is described as professional, caring, and willing to fight for the customer when dealing with insurance companies. While there are a few negative reviews, the overwhelming majority of feedback is glowing, making them a highly recommended choice for body work.
We analyze 75 public reviews for Paap Auto Body using our data models and filter out spam to highlight only authentic feedback.
They are known for their personal touch; don't be surprised if you get a handwritten note or flowers when you pick up your car.
✓ What Works Well
- Exceptional communication
- High-quality repair work
- Personalized customer service
✗ Areas to Improve
- Occasional disputes with insurance
- Some reports of long wait times
- Busy shop can be hard to reach
- Do you work with all insurance companies?
- Can you provide a loaner vehicle?
- Do you offer a warranty on body work?
They detailed my car and left flowers, amazing.
They fought with my insurance to get the right parts.
My car looks brand new, highly recommend.
- Category Automobile
- Neighborhood Mattoon
- City Mattoon
- State Illinois
- Postcode 61938
- Country United States
