Pep Boys Auto Service & Tires
1577 Gallatin Pike N, Madison, Tennessee, 37115
Customers are split between praising the quick, friendly service and warning others about poor workmanship and communication. While some find the team helpful and honest, others report recurring mechanical issues and rude management. The shop seems to rely heavily on individual staff members, making the experience inconsistent. It is a hit-or-miss spot for basic maintenance. Some folks feel they got a real bang for the buck, while others left feeling scammed.
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always check for online coupons before booking, as the staff may not mention them.
✓ What Works Well
- Fast turnaround for basic services
- Helpful staff members like Loren and Todd
- Competitive tire pricing
✗ Areas to Improve
- Inconsistent repair quality
- Poor management communication
- Long wait times despite appointments
- Do I need an appointment for an oil change?
- Are the mechanics certified for complex repairs?
- Why was my car not ready at the promised time?
Some staff are spot on, others are rude.
Quality of work varies wildly.
Communication is often lacking.
- Category Automobile
- Neighborhood Madison
- City Madison
- State Tennessee
- Postcode 37115
- Country United States
