Pep Boys Auto Service & Tires
620 N Green Bay Rd, Waukegan, Illinois, 60085
Pep Boys in Waukegan has a very mixed reputation. While some customers praise the friendly service and helpful staff, there are numerous complaints about long wait times, poor communication, and inconsistent quality of work. Some reviews even allege discriminatory behavior and poor management. It is a large chain, and experiences seem to vary significantly based on the staff on duty.
We analyze 73 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
If you have an appointment, call ahead to confirm they are ready for your vehicle to avoid long waits.
✓ What Works Well
- Convenient location
- Some staff are very helpful
- Good deals on tires
✗ Areas to Improve
- Long wait times
- Inconsistent quality of work
- Poor communication and management
- Do they honor online appointments?
- Are they reliable for major repairs?
- Is the staff professional?
Great service, but the wait times are ridiculous.
Hit or miss, depends on who is working.
I'd go elsewhere if you value your time.
- Category Automobile
- City Waukegan
- State Illinois
- Postcode 60085
- Country United States
