Secor Volvo Service Center
575 Broad St, New London, Connecticut, 06320
Secor Volvo Service Center is a long-standing staple in New London, with many customers praising the team's expertise and longevity. The service advisors, like Julie and Keith, are frequently mentioned for their friendliness and knowledge. While most have a great experience, some customers have expressed frustration with high costs, occasional communication issues, or feeling like they aren't prioritized if they didn't buy their car at that specific location. Overall, it's seen as a high-quality, professional shop.
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They often use video diagnostics to show you exactly what's wrong with your car—make sure to ask for it.
✓ What Works Well
- Highly knowledgeable and experienced staff
- Professional and friendly service advisors
- Good quality of work
✗ Areas to Improve
- Expensive service and parts
- Occasional issues with loaner car availability
- Some reports of poor attention to detail
- Do they offer loaner cars for all services?
- Are they better than independent shops for older Volvos?
- How do they handle warranty repairs?
Keith and Julie are excellent at their jobs.
They provide great video explanations of the work needed.
A bit pricey, but I trust their advice.
- Category Automobile
- City New London
- State Connecticut
- Postcode 06320
- Country United States
