Health & Medical · Chain Pharmacy

Walgreens

1718 W Jesse James Rd, Excelsior Springs, Missouri, 64024

Google Maps Updated: 20 May 2026
Authenticity Score: 75/100
About

Customers are largely dissatisfied with the pharmacy department, citing rude staff, long wait times, and frequent unannounced closures. While some front-store employees receive praise for their kindness, the pharmacy is a major pain point. Many feel the management is failing to provide adequate staffing, leading to a frustrating experience for those who rely on them for medication.

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Highest rating
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We analyze 69 public reviews for Walgreens using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 40/100
Admin Efficiency 25/100
Pro Tip

If you need reliable service, consider other local options, as this location struggles with consistency.

Frequent staffing-related closures
Poor phone responsiveness
Pros & Cons

✓ What Works Well

  • Some friendly front-store staff
  • Clean store environment
  • Convenient location

✗ Areas to Improve

  • Rude and unprofessional pharmacy staff
  • Frequent unannounced closures
  • Long wait times
Frequently Asked Questions
  • Why is the pharmacy closed?
  • How long is the wait for a refill?
  • Can I speak to a pharmacist?
User Feedback

Pharmacy service is a major issue

Management needs to address staffing

Front store is better than pharmacy