Automobile · Dealership Service Center

Westgate Chrysler Jeep Dodge RAM Service Department

6421 Old Westgate Rd, Raleigh, North Carolina, 27617

Google Maps Updated: 19 May 2026
Authenticity Score: 65/100
About

Westgate Chrysler Jeep Dodge RAM Service Department has a very poor reputation. Customers frequently complain about long wait times, poor communication, and perceived dishonesty in upselling services. While there are a few positive reviews, the majority of feedback is negative, with many customers feeling they are treated with disrespect and overcharged for services.

Our Review Process
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Most Relevant
17
Newest
20
Highest rating
20
Lowest rating

We analyze 77 public reviews for Westgate Chrysler Jeep Dodge RAM Service Department using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 60/100
Transparency 55/100
Pro Tip

Avoid the service department if possible; look for independent shops with better reputations.

Dealership service
Large inventory
Pros & Cons

✓ What Works Well

  • Convenient location
  • Some helpful individual staff members
  • Large selection of vehicles

✗ Areas to Improve

  • Long wait times
  • Poor communication
  • Aggressive upselling
Frequently Asked Questions
  • Are they honest about repairs?
  • Do they offer loaner cars?
  • Is it a good place for service?
User Feedback

Avoid the service department entirely.

Worst experience ever.

Poor communication and customer service.