Professional Services · Healthcare Software
athenahealth
80 Guest St, Boston, Massachusetts, 02135
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Updated: 19 May 2026
Authenticity Score: 70/100
About
Athenahealth is widely criticized by patients for its difficult-to-use patient portal, poor billing transparency, and lack of accessible customer support. Many users report being stuck in automated loops and unable to resolve billing or technical issues. While some medical practices find the software useful, the patient experience is largely negative.
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20
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We analyze 52 public reviews for athenahealth using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Professionalism
40/100
Communication
30/100
Pro Tip
If you have billing issues, contact your doctor's office directly rather than Athenahealth support.
Patient Portal
Billing Services
Pros & Cons
✓ What Works Well
- Useful for some medical practices
- Modern campus
✗ Areas to Improve
- Poor patient portal
- Difficult billing
- Lack of human support
Frequently Asked Questions
- How do I log in?
- Why is my bill incorrect?
- Can I speak to a human?
User Feedback
Portal is frustrating
Billing is a nightmare
Support is non-existent
Quick Info
- Category Professional Services
- Neighborhood Boston
- City Boston
- State Massachusetts
- Postcode 02135
- Country United States
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