Automobile · General Auto Repair
Firestone Complete Auto Care
25120 Market Pl Dr, Katy, Texas, 77494
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Updated: 18 May 2026
Authenticity Score: 68/100
About
Firestone in Katy Mills has a very inconsistent reputation. While some customers have had great experiences with specific staff members, many others report issues with long wait times, poor communication, and aggressive upselling. It's a location that seems to struggle with maintaining high service standards.
Our Review Process
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Most Relevant
17
Newest
20
Highest rating
20
Lowest rating
We analyze 77 public reviews for Firestone Complete Auto Care using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
65/100
Transparency
58/100
Pro Tip
If you have an appointment, be prepared for potential delays and always verify any recommended repairs.
Tire Services
State Inspections
Pros & Cons
✓ What Works Well
- Convenient location
- Some helpful staff
- Fast service (when it works)
✗ Areas to Improve
- Long wait times
- Aggressive upselling
- Poor communication
Frequently Asked Questions
- Do you offer state inspections?
- How long for an oil change?
- Do you honor warranties?
User Feedback
Mixed bag on service
They try to upsell everything
Great customer service (sometimes)
Quick Info
- Category Automobile
- Neighborhood Katy Mills
- City Katy
- State Texas
- Postcode 77494
- Country United States
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