Floor & Decor
919 Lakeland Park Center Dr, Lakeland, Florida, 33809
Floor & Decor in Lakeland is a large-scale store with a vast selection, but the customer experience is highly inconsistent. Many shoppers praise the knowledgeable design consultants like Kimberly and Victoria, while others report long wait times for pickup and rude management. It is a great place for variety and pricing, but be prepared for potential service delays.
We analyze 77 public reviews for Floor & Decor using our data models and filter out spam to highlight only authentic feedback.
Work with a design consultant for your project; they are often the most helpful staff in the store.
✓ What Works Well
- Huge selection of tile and flooring
- Helpful design consultants
- Competitive pricing
✗ Areas to Improve
- Slow and unorganized pickup
- Rude management
- Inconsistent customer service
- Do you offer price matching?
- How long is the wait for pickup?
Kimberly is amazing, she saved our project
Pickup is a nightmare, they don't care about your time
Great selection, but service is hit or miss
- Category Retail & Malls
- City Lakeland
- State Florida
- Postcode 33809
- Country United States
