Ford Draper Service Department
11442 Lone Peak Pkwy, Suite 100, Draper, Utah, 84020
This dealership service center is a mixed bag. Many customers love the valet pickup/drop-off service and the ease of scheduling, but there are frequent complaints about poor communication, long wait times, and 'stealership' pricing. While some advisors are praised for being helpful, others are described as dismissive. It's a high-volume shop that seems to struggle with maintaining a personal touch.
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Use the text-based status updates, but follow up with a phone call if you don't hear back.
✓ What Works Well
- Valet pickup/drop-off service
- Easy online scheduling
- Video inspection reports
✗ Areas to Improve
- Poor communication/no status updates
- High labor costs
- Inconsistent quality control
- Do you offer a loaner car?
- Why is my recall taking so long?
- Can I track my service progress?
The valet service is a total game changer.
Communication is non-existent once they have the car.
Expect to pay a premium for dealership service.
- Category Automobile
- Neighborhood Draper
- City Draper
- State Utah
- Postcode 84020
- Country United States
