Karl Malone Service Center
11453 Lone Peak Pkwy, Draper, Utah, 84020
This service center is frequently criticized for long wait times, poor communication, and high costs. While some customers have had great experiences with specific advisors, many report feeling like 'just a number' or being pressured into unnecessary repairs. The recurring theme is a lack of accountability when things go wrong, making it a frustrating experience for many loyal Toyota owners.
We analyze 74 public reviews for Karl Malone Service Center using our data models and filter out spam to highlight only authentic feedback.
If you have a complex issue, ask to speak directly with the technician if possible.
✓ What Works Well
- Easy online scheduling
- Some very helpful advisors
- Clean waiting area
✗ Areas to Improve
- Long wait times for simple services
- Poor communication/no updates
- High pressure to upsell
- Why is my service taking so long?
- Do you offer a loaner car?
- Is this repair covered under warranty?
Overpriced and slow.
Some advisors are great, others are dismissive.
Check your car before you leave the lot.
- Category Automobile
- Neighborhood Draper
- City Draper
- State Utah
- Postcode 84020
- Country United States
