167 S Detroit St, Xenia, Ohio, 45385
This shop has a very polarized reputation. Long-time customers praise Walt for his honesty, fair pricing, and quality work. However, a significant number of reviewers report extremely rude and condescending behavior from the staff, especially when asked questions. There are also allegations of unethical business practices and poor customer service. It is a 'love it or hate it' type of business.
We analyze 77 public reviews for Muffler Brothers using our data models and filter out spam to highlight only authentic feedback.
Be prepared for a blunt interaction; focus on the repair needs rather than small talk.
✓ What Works Well
✗ Areas to Improve
Walt is a straight shooter.
The staff can be incredibly rude.
Great bang for the buck if you get the right person.