Muffler Brothers
167 S Detroit St, Xenia, Ohio, 45385
This shop has a very polarized reputation. Long-time customers praise Walt for his honesty, fair pricing, and quality work. However, a significant number of reviewers report extremely rude and condescending behavior from the staff, especially when asked questions. There are also allegations of unethical business practices and poor customer service. It is a 'love it or hate it' type of business.
We analyze 77 public reviews for Muffler Brothers using our data models and filter out spam to highlight only authentic feedback.
Be prepared for a blunt interaction; focus on the repair needs rather than small talk.
✓ What Works Well
- Fair and reasonable pricing
- Quality exhaust work
- Fast service for some
✗ Areas to Improve
- Extremely rude and condescending staff
- Poor communication
- Allegations of unethical practices
- Do you offer free estimates?
- Can you install parts I bought elsewhere?
- How long does an exhaust repair take?
Walt is a straight shooter.
The staff can be incredibly rude.
Great bang for the buck if you get the right person.
- Category Automobile
- Neighborhood Xenia
- City Xenia
- State Ohio
- Postcode 45385
- Country United States
