Russ Darrow Nissan of West Bend Service Center
2665 W Washington St, West Bend, Wisconsin, 53095
Russ Darrow Nissan of West Bend has a very challenging reputation. While some customers have had great experiences with specific sales and service staff, there is a high volume of complaints regarding poor communication, long wait times, and unresolved vehicle issues. Many customers feel they have been misled or treated poorly, leading to a significant amount of frustration. It's a dealership that seems to struggle with consistency and customer care.
We analyze 71 public reviews for Russ Darrow Nissan of West Bend Service Center using our data models and filter out spam to highlight only authentic feedback.
They offer video walk-throughs of your vehicle's inspection, which is a great way to stay informed.
✓ What Works Well
- Friendly and professional staff (in some cases)
- Modern waiting area
- Video inspection reports
✗ Areas to Improve
- Poor communication and long wait times
- Unresolved vehicle issues
- Reports of misleading sales practices
- Do you offer a loaner car?
- Can I get a video of the inspection?
- How long will my service take?
Great service, loved the video report.
Terrible experience, they didn't fix my car.
Friendly staff, but service is inconsistent.
- Category Automobile
- City West Bend
- State Wisconsin
- Postcode 53095
- Country United States
