Russ Darrow Toyota Service Center
2700 W Washington St, West Bend, Wisconsin, 53095
Russ Darrow Toyota Service Center in West Bend has a mixed reputation. Many customers appreciate the modern facilities, video inspection reports, and friendly staff. However, there are frequent complaints about long wait times, overbooking, and inconsistent service quality. It's a dealership that can provide great service, but it seems to struggle with consistency and communication during busy periods.
We analyze 73 public reviews for Russ Darrow Toyota Service Center using our data models and filter out spam to highlight only authentic feedback.
They offer video walk-throughs of your vehicle's inspection, which is a great way to stay informed.
✓ What Works Well
- Modern facilities and waiting area
- Video inspection reports
- Friendly and professional staff
✗ Areas to Improve
- Long wait times for service
- Overbooking issues
- Inconsistent service quality
- Do you offer a shuttle service?
- Can I get a video of the inspection?
- How long will my oil change take?
Great service, loved the video report.
Waited way too long for a simple oil change.
Friendly staff, but service is inconsistent.
- Category Automobile
- City West Bend
- State Wisconsin
- Postcode 53095
- Country United States
