Russ Darrow Toyota
2700 W Washington St, West Bend, Wisconsin, 53095
Russ Darrow Toyota in West Bend has a polarized reputation. Many customers have had fantastic, stress-free buying experiences, praising specific sales staff for their professionalism and helpfulness. However, there is a significant number of negative reviews regarding the service department, citing poor communication, long wait times, and questionable repair quality. Some customers have also reported issues with sales tactics and follow-through on promises. It is a dealership where the quality of service seems to vary greatly depending on the department and staff member.
We analyze 78 public reviews for Russ Darrow Toyota using our data models and filter out spam to highlight only authentic feedback.
Always double-check your service receipt to ensure the correct oil and parts were used.
✓ What Works Well
- Helpful and friendly sales staff
- Efficient financing process
- Good trade-in values
✗ Areas to Improve
- Poor service department communication
- Long wait times for service
- Questionable repair quality
- Is the service department reliable?
- Are they pushy with sales?
Sales staff are great, but service is lacking.
Be careful with the final paperwork.
Great buying experience, but service needs work.
- Category Automobile
- City West Bend
- State Wisconsin
- Postcode 53095
- Country United States
