Retail & Malls · Beauty Retail
Ulta Beauty
5207 Brodie Ln, Suite 180, Austin, Texas, 78745
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Updated: 18 May 2026
Authenticity Score: 70/100
About
This Ulta location has a very mixed reputation. While some customers have had excellent experiences with helpful staff like Jennifer and Hunter, many others report rude service, poor communication, and a messy store. It seems to be a hit-or-miss location depending on the staff on duty.
Our Review Process
20
Most Relevant
19
Newest
20
Highest rating
20
Lowest rating
We analyze 79 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
80/100
Crowd Management
50/100
Pro Tip
If you need help, look for Hunter or Jennifer; they are consistently praised for their service.
Large selection
Inconsistent service
Pros & Cons
✓ What Works Well
- Great selection of products
- Some very helpful staff
- Good rewards program
✗ Areas to Improve
- Rude and dismissive staff
- Messy store
- Poor communication
Frequently Asked Questions
- Do I need an ID for pickup?
- Is the store clean?
- Who is the best stylist?
User Feedback
Jennifer is a gem.
Store is a disaster.
Staff is rude and unhelpful.
Quick Info
- Category Retail & Malls
- Neighborhood Sunset Valley
- City Austin
- State Texas
- Postcode 78745
- Country United States
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