Retail & Malls · Beauty Supply
Ulta Beauty
9620 S Western Ave, Chicago, Illinois, 60805
Google Maps
Updated: 18 May 2026
Authenticity Score: 70/100
About
Ulta Beauty in Evergreen Park has a very mixed reputation. While some customers have had great experiences with helpful staff, many others report long wait times, poor customer service, and issues with store cleanliness and organization. It seems to be a location where the experience varies significantly based on the staff on duty.
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We analyze 76 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
85/100
Crowd Management
40/100
Pro Tip
Try to visit during off-peak hours to avoid the long checkout lines.
Cleanliness: Needs work
Service: Inconsistent
Pros & Cons
✓ What Works Well
- Some staff are very helpful and knowledgeable
- Good variety of beauty products
- Convenient location
✗ Areas to Improve
- Long wait times at checkout
- Inconsistent customer service
- Cleanliness and organization issues
Frequently Asked Questions
- Do you accept online returns?
- Is the salon open today?
- Can I get a color match?
User Feedback
Hit or miss service.
Not the best bang for the buck if you have to wait forever.
Staff can be dismissive.
Quick Info
- Category Retail & Malls
- Neighborhood Evergreen Park
- City Chicago
- State Illinois
- Postcode 60805
- Country United States
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