Timbers at Kenmore
2801 Wells Branch Pkwy, Austin, Texas, 78728
The Beck at Wells Branch has a very divided reputation. Many residents rave about the office staff, particularly Dee Dee and Marissa, describing them as kind, helpful, and like family. However, there are significant and recurring complaints about roach and rat infestations, poor maintenance, and safety concerns. It seems that while the staff tries to provide great service, the underlying issues with the property's age and condition are a major source of frustration for many tenants. It's a place where your experience may depend heavily on your specific unit and building.
We analyze 75 public reviews for Timbers at Kenmore using our data models and filter out spam to highlight only authentic feedback.
If you are considering this property, ask to see the exact unit you will be renting and check for signs of pests before signing.
✓ What Works Well
- Friendly and helpful office staff
- Convenient location
- Responsive maintenance for some issues
✗ Areas to Improve
- Pest infestations (roaches/rats)
- Poor property maintenance and cleanliness
- Safety and security concerns
- Is the complex gated?
- What is the pet policy?
Staff is amazing, but the property has issues.
Roach and rat problems are a major concern.
Great location, but the apartments are old and need work.
- Category Real Estate
- Neighborhood Austin
- City Austin
- State Texas
- Postcode 78728
- Country United States
